Xtended Choice & Complete Marketing Docs
XTENDED CHOICE – BROCHURE
CHOICE
Xtended Auto Choice puts you in the driver’s seat by allowing you to select the coverage that best suits your needs.
Build your coverage from the following options:
WINDSHIELD REPAIR
Covers damage from flying debris and stress cracks as well as repairs minor cracks, stars and chips.
KEY REPAIR/ REPLACEMENT
Covers damaged, lost or stolen keys/fobs including reprogramming. Additional benefits for other keys on the same ring.
PAINTLESS DENT REPAIR
Covers repairs to minor dents, dings and hail damage.
ROADSIDE ASSISTANCE INCLUDES:
- Towing
- Flat Tire
- Fluid Delivery
- Lock-Out
- Battery
TIRE AND WHEEL
SELECT
• Covers damage from road hazards
• Repairs or replaces damaged tires & wheels
• No aggregate dollar limits
• No limit on the number of covered claims
ULTIMATE
Includes Select coverage benefits plus:
• Curb damage
• Cosmetic wheel repairs
CHOICE
In British Columbia, Alberta and Saskatchewan:
Underwriter:
Trisura Guarantee Insurance Company
Bay Adelaide Centre
333 Bay Street, Suite 1610, Box 22
Toronto, ON M5H 2R2
Phone: 416-214-2555
Fax: 416-214-9597
Administrator:
CornerStone United, Ltd.
201-931 Commissioners Road E.
London ON N5Z 3H9
Phone: 866-481-1327
Fax: 866-481-1327
In all other provinces:
Trisura Guarantee Insurance Company
Obligor and Administrator:
CornerStone United, Ltd.
The information provided in this brochure is intended to provide only a brief description of the benefits of the Xtended program. Xtended has exclusions and limitations that apply to the benefits discussed in this brochure. For complete details please see your dealer representative.
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XTENDED COMPLETE BROCHURE
COMPLETE
Protect your investment
Protect your family
Travel with confidence
The Xtended Auto Advantage
Our Ultimate coverage package helps you to maintain your vehicle’s appearance and resale value while you own it. Coverage includes all of the following options:
WINDSHIELD REPAIR:
Covers damage from flying debris and stress cracks as well as repairs to minor cracks, stars and chips.
KEY REPAIR/REPLACEMENT:
Covers damaged, lost or stolen keys/fobs including reprogramming. Additional benefits for other keys on the same ring.
PAINTLESS DENT REPAIR:
Covers repairs to minor dents, dings and hail damage.
TRIP INTERUPTION:
Reimbursement for meals and lodging in the event of an unexpected breakdown occurring more than 100 KM from home.
INTERIOR REPAIR:
Covers minor interior stains, rips, burns, tears and cracks on fabric and leather seats, carpets, dashboard materials, armrests, door panels and headliners.
ROADSIDE ASSISTANCE INCLUDES:
- Towing
- Flat Tire
- Fluid Delivery
- Lock-Out
- Battery
TIRE AND WHEEL:
- Covers damage from road hazards
- Repair or replace damaged tires & wheels
- Includes curb damage and cosmetic wheel repairs
- No aggregate dollar limits
- No limit on the number of covered claims
For drivers who lease, our Ultimate Lease Coverage offers not only the above protection but also protects you from the unexpected lease-end expenses you might face. Up to $1,500 in For drivers who lease, our Ultimate Lease Coverage offers not only the above protection but also protects you from the unexpected lease-end expenses you might face. Up to $1,500 in benefits associated with the following expenses;
- Dents, dings and repairable scratches
- Cosmetic wheel repairs
- Chipped or cracked glass
- Damage to interior surfaces
WHY XTENDED AUTO?
Since 1996 Xtended has been serving Canadian Dealers and their customers. Our programs are Canadian owned and fully underwritten by Trisura Guarantee Insurance Company, an A rated Canadian Insurer. We provide drivers with worry free coverage anywhere they travel throughout North America. One call will get you the support you need.
For more information visit our website:
www.vprotectcdn.com
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XTENDED COMPLETE LEASE BROCHURE
COMPLETE
Protect your investment
Protect your family
Travel with confidence
The Xtended Auto Advantage
Our Ultimate Lease coverage package helps you to maintain your vehicle’s appearance and resale value during the term of your lease. Coverage includes all of the following options:
WINDSHIELD REPAIR:
Covers damage from flying debris and stress cracks as well as repairs to minor cracks, stars and chips.
KEY REPAIR/REPLACEMENT:
Covers damaged, lost or stolen keys/fobs including reprogramming. Additional benefits for other keys on the same ring.
PAINTLESS DENT REPAIR:
Covers repairs to minor dents, dings and hail damage.
TRIP INTERRUPTION:
Reimbursement for meals and lodging in the event of an unexpected breakdown occurring more than 100 KM from home.
INTERIOR REPAIR:
Covers minor interior stains, rips, burns, tears and cracks on fabric and leather seats, carpets, dashboard materials, armrests, door panels and headliners.
ROADSIDE ASSISTANCE INCLUDES:
- Towing
- Flat Tire
- Fluid Delivery
- Lock-Out
- Battery
TIRE AND WHEEL:
- Covers damage from road hazards
- Repair or replace damaged tires & wheels
- Includes curb damage and cosmetic wheel repairs
- No aggregate dollar limits
- No limit on the number of covered claims
EVEN INCLUDES COVERAGE FOR UNEXPECTED LEASE END EXPENSES
Ultimate Lease coverage offers not only the above protection but also protects you from the unexpected lease-end. Up to $1,500 in benefits associated with the following expenses;
- Dents, dings and repairable scratches
- Cosmetic wheel repairs
- Chipped or cracked glass
- Damage to interior surfaces
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XTENDED COMPLETE ULTIMATE LEASE PLACEMAT
Our Complete Ultimate Lease coverage package helps you to maintain your vehicle’s appearance and resale value during the term of your lease. Coverage includes all of the following options:
WINDSHIELD REPAIR:
Covers damage from flying debris and stress cracks as well as repairs to minor cracks, stars and chips.
KEY REPAIR/REPLACEMENT:
Covers damaged, lost or stolen keys/fobs including reprogramming. Additional benefits for other keys on the same ring.
PAINTLESS DENT REPAIR:
Covers repairs to minor dents, dings and hail damage.
TRIP INTERRUPTION:
Reimbursement for meals and lodging in the event of an unexpected breakdown occurring more than 100 KM from home.
INTERIOR REPAIR:
Covers minor interior stains, rips, burns, tears and cracks on fabric and leather seats, carpets, dashboard materials, armrests, door panels and headliners.
ROADSIDE ASSISTANCE INCLUDES:
- Towing
- Flat Tire
- Fluid Delivery
- Lock-Out
- Battery
TIRE AND WHEEL:
- Covers damage from road hazards
- Repair or replace damaged tires & wheels
- Includes curb damage and cosmetic wheel repairs
- No aggregate dollar limits
- No limit on the number of covered claims
EVEN INCLUDES COVERAGE FOR UNEXPECTED LEASE END EXPENSES
Ultimate Lease coverage o ers not only the above protection but also protects you from the unexpected
lease-end expenses. Up to $1,500 in benefits associated with the following expenses;
- Chipped or cracked glass
- Damage to interior surfaces
- Dents, dings and repairable scratches
- Cosmetic wheel repairs
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XTENDED CHOICE-COMPLETE PLACEMAT
Our Complete Ultimate coverage package helps you to maintain your vehicle’s appearance and resale value while you own it. Coverage includes all of the following options:
WINDSHIELD REPAIR:
Covers damage from flying debris and stress cracks as well as repairs to minor cracks, stars and chips.
KEY REPAIR/REPLACEMENT:
Covers damaged, lost or stolen keys/fobs including reprogramming. Additional benefits for other keys on the same ring.
PAINTLESS DENT REPAIR:
Covers repairs to minor dents, dings and hail damage.
TRIP INTERUPTION:
Reimbursement for meals and lodging in the event of an unexpected breakdown occurring more than 100 KM from home.
INTERIOR REPAIR:
Covers minor interior stains, rips, burns, tears and cracks on fabric and leather seats, carpets, dashboard materials, armrests, door panels and headliners.
ROADSIDE ASSISTANCE INCLUDES:
- Towing
- Flat Tire
- Fluid Delivery
- Lock-Out
- Battery
TIRE AND WHEEL:
- Covers damage from road hazards
- Repair or replace damaged tires & wheels
- Includes curb damage and cosmetic wheel repairs
- No aggregate dollar limits
- No limit on the number of covered claims
ULTIMATE LEASE COVERAGE
For drivers who lease, our Ultimate Lease Coverage offers not only the above protection but also protects you from the unexpected lease-end expenses you may face. Up to $1,500 in benefits associated with the following expenses;
- Dents, dings and repairable scratches
- Damage to interior surfaces
- Chipped or cracked glass
- Cosmetic wheel repairs
CHOICE PROGRAM
Build your coverage from the following options:
TIRE AND WHEEL
SELECT
• Covers damage from road hazards
• Repair or replace damaged tires & wheels
• No aggregate dollar limits
• No limit on the number of covered claims
ULTIMATE
Includes Select coverage benefits plus:
• Curb damage
• Cosmetic wheel repairs
WINDSHIELD REPAIR
Covers damage from flying debris and stress cracks as well as repairs minor cracks, stars and chips.
KEY REPAIR/ REPLACEMENT
Covers damaged, lost or stolen keys/fobs including reprogramming. Additional benefits for other keys on the same ring.
PAINTLESS DENT REPAIR
Covers repairs to minor dents, dings and hail damage.
ROADSIDE ASSISTANCE INCLUDES:
- Towing
- Flat Tire
- Fluid Delivery
- Lock-Out
- Battery
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XTENDED CHOICE-COMPLETE HIGHLIGHT SHEET
COVERAGE
Two types of coverage available;
Complete – includes all available coverages;
- Ultimate Tire & Wheel
- Windshield Repair
- Paintless Dent Repair
- Trip Interrution
- Roadside Assistance
- Lease-end Benefits (included with Ultimate Lease)
- Key Repair/Replacement
- Interior Repair
Choice – choose any or all of the available coverages;
- Ultimate Tire & Wheel
- Select Tire & Wheel
- Windshield Repair
- Paintless Dent Repair
- Key Repair/Replacement
- Roadside Assistance
ELIGIBILITY
- Current + 14 model years
- Up to 240,000 KM on the odometer at the time of sale
- Personal use vehicles only
- Vehicles under 1 ton capacity
TERMS
- Available for vehicles up to 240,000 KM on the odometer
- 12 months, 24 months, 27 months, 36 months, 39 months, 42 months, 48 months, 60 months
- Available for vehicles with up to 40,000 KM on the odometer
- 72 months, 84 months
PROGRAM
- Online contract generation through the Dealer portal
- Program does not need to be sold in conjunction with an Xtended Auto Mechanical Breakdown Plan
- No deductible applies to coverage benefits
- Post Sale offering available, allowing coverage after the time of sale of the vehicle (surcharge applies)
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XTENDED CHOICE-COMPLETE – FAQ
CHOICE AND COMPLETE- Frequently Asked Questions
What is the difference between the Choice and Complete programs?
Xtended Auto Complete is a variety of coverages, packaged together to offer extensive protection at an affordable price. Complete coverage includes windshield repair, key repair/replacement, paintless dent repair, interior repair, tire and wheel coverage, roadside assistance and trip interruption coverage as well as lease-end benefits. The Xtended Auto Choice program is an a-la-carte offering. The customer can select options based on their specific needs or for the more price sensitive customer, desired price point. Lease-end benefits are only available with the purchase of the Xtended Auto Complete program, Ultimate Lease Coverage.
What is deemed a road hazard?
Road hazards are deemed as objects and road conditions such as potholes, rocks, wood debris, metal parts, nails, glass, plastic or composite scraps or any item causing damage other than wear and tear.
What is the PDR process?
Paintless Dent Repair (PDR) is a method of repairing dents in a car’s bodywork by reshaping the panel from behind. As a result, the dented metal is pushed out and restored to its original shape with no need to fill or paint over the damage maintaining the manufacturer’s paintwork finish.
Are dents due to hail damage covered?
Yes, in the event that your covered vehicles dents/dings are caused by hail damage we will reimburse the contract holder up to $250 per occurrence for repair.
Is there a maximum number of key replacements for the term of coverage?
No, there is not a maximum number of key replacements allowed under the terms of coverage. There is a limit of 1 key replacement per 12 month period during the term of coverage.
Is there coverage for additional keys lost?
Yes, in the event that additional keys were lost in conjunction with your covered key we will reimburse you up to $100 per occurrence to replace them.
What does interior repair cover?
Interior repair covers minor interior rips, burns and tears (up to 3 inches in length), cracks, scratches or punctures (less than 1 ¼ inches in diameter) to interior surfaces or fabric of leather seats, dashboard materials, armrests, door panels, headliners and carpeting (floor mats are excluded) due to normal wear and tear.
What expenses are covered with the purchase of Ultimate Lease coverage?
All benefits from the Xtended Auto Complete coverage PLUS end of lease expenses incurred due to exterior dents, dings, repairable scratches, chipped/cracked glass, cosmetic wheel benefits to remove scuffs, scratches, curb rash, nicks, alloy wheel painting/respraying, bent wheels, damage to interior fabrics, carpets (excluding floor mats), seats, dashboard and console plastics, leather, cloth and vinyl. Coverage includes but is not limited to rips, burns, tears, cracks, scratches, punctures and stains.
Am I able to use Roadside Assistance when traveling in the US?
Yes, roadside assistance is available all across North America. It includes towing assistance, flat tire assistance, fuel/oil/fluid and water delivery service, lockout assistance and battery assistance.
Is the Roadside Assistance program a reimbursement service?
No, fees for services incurred independently are not covered without prior authorization from Xtended Auto Roadside Assistance
What is the difference between Select and Ultimate Tire and Wheel?
Our Select program includes: Tire repair, Tire Replacement, Wheel Replacement, Towing and Rental Car coverage. Our ultimate program includes all the features of the Select program plus the additional benefits of Curb Damage and Cosmetic Damage coverage.
If I have custom wheels or tires can I get tire and wheel coverage?
No, custom wheels and tires are not eligible for tire and wheel coverage.
If I have a commercial vehicle can I get tire and wheel coverage?
No, custom wheels and tires are not eligible for tire and wheel coverage.
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XTENDED CHOICE-COMPLETE – AGENT INFORMATION
CHOICE AND COMPLETE – Agent Information Sheet
PROGRAM
- Program is underwritten by Trisura
- Contracts are non-cancellable in all provinces
- Can be sold as a stand alone product
- No maximum for the allowable mark up for Dealer pro t
- No deductible
- Customer can take the vehicle to any licensed servicer
- Post Sale Program available with surcharge
- Commerical Use Vehicles are NOT eligible for this program
- Heavy trucks are NOT eligible (450/4500 and above)
PROGRAM DIFFERENCES (Choice vs Complete)
- Choice vs Complete
Complete is a packaged offering
Choice has individual options for the customer to choose from - Tire & Wheel
Choice Select Tire & Wheel does NOT cover curb damage or cosmetic wheel repairs, Ultimate does.
Complete coverage includes Ultimate Tire & Wheel coverage
AGENT COMMISSION
Complete $75
Choice
Tire & Wheel $50
Windshield Repair $30
Paintless Dent Repair $30
Key Repair or Replacement $30
Roadside Assistance $10
CLAIMS LIMITS
TIRE & WHEEL
No limit to number of claims
No aggregate dollar limit for claims
WINDSHIELD REPAIR
No limit to number of claims
Maximum $500 per occurrence
PAINTLESS DENT REPAIR
No limit to number of claims
Maximum $250 for hail damage repair
KEY REPAIR/REPLACEMENT
Maximum one repair per 12 month period
Maximum $1,000 per occurrence
INTERIOR REPAIR
No limit to number of claims
Maximum $250 per visit
LEASE-END BENEFITS
Maximum $1,500
TRIP INTERRUPTION
Maximum $150 for a maximum of 3 days
ROADSIDE ASSISTANCE
Maximum $100 per occurrence
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XTENDED CHOICE-COMPLETE – CLAIMS PROCESS
CHOICE AND COMPLETE – How To Process A Claim
PRE-AUTHORIZATION MUST BE OBTAINED PRIOR TO STARTING ANY REPAIR
TIRE & WHEEL, WINDSHIELD REPAIR, PAINTLESS DENT REPAIR (PDR), INTERIOR REPAIR OR TRIP INTERUPTION CLAIMS PROCEDURE (1-866-481-1327):
VERIFICATION
- Obtain a copy of the customers Xtended Auto Choice or Complete Plan
- Verify the Plan is still in force based on time lapsed
REPORTING A CLAIM
- Assess the complaint, cure and cost to repair including
applicable parts numbers - If a sublet is required, obtain an estimate from the sublet
servicer and submit, with requested mark up, to the
claims department when submitting for pre-authorization - Call to initiate a new claim at 1-866-481-1327
- Report the:
a. Plan number
b. Name and address of Plan Holder
c. Name of the Selling Dealer
d. Complaint, cure and cost to repair
INSPECTION
Should an outside inspection be required;
- Stop all repairs immediately and save all components/parts that need to be reviewed, including fluids and filters. If items are to be machined, they must be available for inspection prior to sending to machine shop.
- We will make arrangements for the inspection. Should the inspector not visit within 48 hours, call 1-866-481-1327
- Upon completion of the inspection, our claims adjuster will issue a final decision
AUTHORIZATION
- Obtain authorization number
- Have the repair completed
- Have the repair invoice signed by the customer
- Enter authorization number and VIN on the repair order prior to submitting for payment and submit with sublet invoice if applicable
KEY REPAIR / REPLACEMENT CLAIMS PROCEDURE (1-866-538-5257):
- Call Xtended Auto Roadside Assistance toll-free (1-866-538-5257) for instructions and to obtain authorization and a claim tracking number before work on a replacement key commences.
- Collect all non-working vehicle key(s) from customer for inspection and reprogramming.
CornerStone United, Ltd.
931 Commissioners Road E., Suite 201
London, ON N5Z 3H9
Monday through Friday 8:00am-8:00pm eastern time
Administrator: 1-866-451-1327
Key Replacement Claims: 1-866-538-5257
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