XTENDED POWERSPORT

ADMINISTRATION

ISSUING VEHICLE PROTECTION PLANS

Upon completion of the sale of a Plan, your customer and Dealer Representative must sign the registration page. A copy of the signed contract must be retained by the Dealer. The customer should then be provided with a copy of the registration page and all corresponding ages of the Plan. The final page of the Plan is the Customer Welcome Letter and Customer Care Card.

REPORTING VEHICLE PROTECTION PLANS

Since the program uses ‘live’ Plans it is important that all Plan sales be reported at least once a month. The instructions that follow should be made available to all personnel involved with processing Plan sales.

REPORTING PLANS

The Plans generated with the online system will be submitted to the Administrator automatically once SUBMIT is selected online by the Dealer.

Please note that “Saved” contracts are classified as “Unsubmitted” and do not become valid until they are put into “Submitted” status.

VOIDING PLANS

If a Plan is “Submitted” online and not purchased by the customer, the Dealer must notify the Administrator to have the Plan voided.

REMITTANCES AND STATEMENTS

Remittances are to be forwarded to;

Cornerstone United, Ltd.

931 Commissioners Road E., Suite 201

London, ON N5Z 3H9

Monday through Friday 8:00am-:8:00pm ET

Saturday 9:00am-1:00pm ET

Administrator: 1-866-451-1327

PROTECTION PLAN SALES

Remitting online: Plan must be entered and submitted online at www.xtracarecdn.com. Paper copies of the Plans do not need to be sent with monthly remittance if they have been submitted online.

The Plan is not in force until paid in full. No claim payments will be issued on behalf of any Plan unless the Plan has been paid in full.

REMITTANCE FORMS

Remittance forms should be generated from the online system and included with payment. Please see below for step-by-step instructions on how to submit an online remittance.

1. Go to “PAYMENTS” and select “MAKE PAYMENTS” from the drop-down menu

FOR PAYMENT BY CHEQUE:

1. Select a Payment Type as “CHEQUE” and select the contracts to be included in the remittance by ticking the boxes on the left-hand side.

2. Click “SUBMIT”. You will be asked to confirm payment. If the remittance is correct select “SUBMIT”.

3. Print the Payment Confirmation Page and send along with a cheque for the payment amount to the address on the Payment Confirmation Page.

NOTE-The payment amount indicated on the payment confirmation page INCLUDES taxes.

FOR PAYMENT BY CREDIT CARD

1. Select Payment Type as “CREDIT CARD” and select the contracts to be included in the remittance by ticking the boxes on the left-hand side.

2. Click “SUBMIT”. You will be asked to confirm payment and review the added convenience fee. NOTE- The convenience fee does not apply to any payment submitted by cheque.

3. Select “PAY NOW” and follow the on-screen instructions.

FOR PAYMENT BY ELECTRONIC PAYMENT

1. Select Payment Type as “ELECTRONIC PAYMENT” and select the contracts to be included in the remittance by ticking the boxes on the left-hand side.

2. Click “SUBMIT”. You will then receive the payment review pop up. Be sure to review the check box to confirm if you would like this payment information to be stored safely on the external site. If you allow for this information to be stored then you will not need to enter it again for any future remittances. If you decline this option, you will need to manually enter this information each time you would like to complete a payment by Electronic Payment.

3. Select “PAY NOW” and follow the on-screen instructions.

Please Note -you will be directed to an external payment site to complete your transaction. Enter your 8-digit MICR code, the transit number and institution number. For example, a transit number of AAAAA and institution number of BBB, enter AAAAABBB in the routing number field.

STATEMENTS

Statements will only be sent once your account reaches 60 days post contract sale. It is the responsibility of the Dealer to review the portal monthly and;

Advise the Administrator if any Plans should be voided from the system

Remit for all outstanding SUBMITTED Plans

Any Plans that have been paid and appears on the statement should be brought to our attention. Statement balance is due upon receipt. If Plan is not paid in full within 60 days of sale, the Plan will be voided, and cancellation notice will be sent to the customer.

Please Note- statements will not be issued for Dealers that do not have an outstanding balance.

IMPORTANT NOTE: Any Plan that is returned for correction must be corrected and submitted within 15 days. We reserve the right to refuse any Plan resubmitted after this time. It is your responsibility to notify the Purchaser of any changes/corrections to their Plan, or if the Plan is rewritten, to give the Purchaser a copy of the new Plan. We also reserve the right to confirm changes to the Plan holder in writing.

CANCELLATIONS/ ADJUSTMENTS

Cancellations and adjustments should be submitted separate from new business. DO NOT DEDUCT CANCELLATIONS OR ADJUSTMENTS from your remittance for new business.

DEALER MARK-UP

The Dealer is responsible for reporting their Dealer mark-up and any applicable taxes.

TRANSFERS

The Plan may be transferred as long as the vehicle title transfer passes from Plan Holder to a subsequent owner or private party and only if all of the following conditions are met:

Coverage, time and kilometers remain on the Plan

Transfer is made within 30 days of the change in vehicle ownership

A completed transfer form is submitted

The balance of any remaining manufacturer warranty must be transferred at the time of sale. All transfers require a $50 Transfer Fee, plus applicable taxes, payable to Administrator. The fee can be paid by the original owner or the new owner of the vehicle. Please refer to the Plan for specific details (Proof of maintenance may be required).

Repairs completed before transfer fee is received by Administrator will not be covered. Plan cannot be transferred from the owner to Dealers or Rental Agencies (or like kind).

Transfer requests may be submitted by email, fax or mail. To pay the transfer fee by credit card, please provide the Plan holders daytime contact information with the Transfer request so the Administrator may complete a secure credit card transaction. Transfer fees may be paid by cheque with mail-in requests only. NOTE: Limited Warranty and any GPR are NOT transferrable

PLAN CANCELLATIONS FOR CANCELLABLE CONTRACTS (ALBERTA ONLY)

PLAN HOLDER CANCELLATION

The Plan may be cancelled at any time by the customer by returning to the selling Dealer and completing a Cancellation Request Form. If the Plan is cancelled within the first 30 days, the Dealer will be sent a refund of the cost paid for the Plan, less a cancellation fee of fifty dollars ($50), plus applicable taxes.

If the Plan is cancelled (for one of the approved reasons above) more than 30 days from the purchase date, the Administrator will issue the dealership a prorated refund for the cost of the contract. This will reflect the greater of the days in force or the mileage elapsed based on the term of the contract, less a cancellation fee of fifty dollars ($50), plus applicable taxes. Elapsed time and mileage shall be measured from the contract purchase date and the odometer reading on the vehicle on the contract purchase date.

LIENHOLDER CANCELLATION

If the vehicle and the Plan have been financed, the Lienholder shown on the Vehicle Service Contract/ Vehicle Mechanical Breakdown Insurance Policy may cancel the Plan if the vehicle is declared a total loss or is repossessed, the Administrator will issue the dealership a prorated refund for the cost of the contract. This will reflect the greater of the days in force or the mileage elapsed based on the term of the contract, less a cancellation fee of fifty dollars ($50), plus applicable taxes. Elapsed time and mileage shall be measured from the contract purchase date and the odometer reading on the vehicle on the contract purchase date. The Dealer is responsible for the prorated portion of the refund containing the Dealer profit. The Dealer is required to pay the Lienholder the entire prorated portion of the Plan price. The Administrator will reimburse the Dealer for the prorated Net Dealer Cost due.

ADMINISTRATIVE CANCELLATION

The Administrator may cancel the Plan at any time for:

– non-payment of the purchase price

– a material misrepresentation or fraud made by the Plan Holder

– a substantial breach of duties by the Plan Holder under the Plan relating to the unit or its use

– misrepresentation in the submission of a claim

– A vehicle not eligible for the Coverage selected

– if for any reason the original manufacturer’s warranty is modified, voided, or does not transfer to a new owner, beginning thirty-one (31) days following the purchase date of the vehicle

If the Plan is cancelled by the Administrator, then they will issue the dealership a prorated refund for the cost of the contract. This will reflect the greater of the days in force or the mileage elapsed based on the term of the contract, less a cancellation fee of fifty dollars ($50), plus applicable taxes. Elapsed time and mileage shall be measured from the contract purchase date and the odometer reading on the vehicle on the contract purchase date. The Administrator will reimburse the Dealer for the prorated Net Dealer Cost due.

PLAN CANCELLATIONS FOR NON-CANCELLABLE CONTRACTS

The Xtended Powersport program is a NON–Cancellable program (Except in the province of Alberta). The only way in which these contracts will be cancelled is if the following occurs:

– cancelled within the first 30 days

– If the unit is stolen*

– If the unit is deemed a total loss*

– If the unit is repossessed

– If the contract is cancelled by either the Administrator or Lienholder

*Valid documentation is required

PLAN HOLDER CANCELLATION

The Plan may be cancelled at any time by the Contract Holder within 30 days of the contract purchase date by returning to the selling Dealer and completing a Cancellation Request. If the Plan is cancelled within the first 30 days, the Dealer will be sent a refund of the cost paid for the Plan, less a cancellation fee of fifty dollars ($50), plus applicable taxes.

If the plan is cancelled (for one of the approved reasons above) more than 30 days from the purchase date, the Administrator will refund and send to the selling dealer the cost paid for this policy, less a cancellation fee of fifty dollars ($50), plus applicable taxes. The Administrator will reimburse the Dealer for the prorated Net Dealer Cost due.

LIENHOLDER CANCELLATION

If the vehicle and the Plan have been financed, the Lienholder shown on the Vehicle Service Contract/ Vehicle Mechanical Breakdown Insurance Policy may cancel the Plan if the vehicle is declared a total loss or is repossessed, the Administrator will issue the dealership a prorated refund for the cost of the contract. This will reflect the greater of the days in force or the mileage elapsed based on the term of the contract, less a cancellation fee of fifty dollars ($50), plus applicable taxes. Elapsed time and mileage shall be measured from the contract purchase date and the odometer reading on the vehicle on the contract purchase date. The Dealer is responsible for the prorated portion of the refund containing the Dealer profit. The Dealer is required to pay the Lienholder the entire prorated portion of the Plan price. The Administrator will reimburse the Dealer for the prorated Net Dealer Cost due.

ADMINISTRATIVE CANCELLATION

The Administrator may cancel the Plan at any time for:

– non-payment of the purchase price

– a material misrepresentation or fraud made by the Plan Holder

– a substantial breach of duties by the Plan Holder under the Plan relating to the unit or its use

– misrepresentation in the submission of a claim

– A vehicle not eligible for the Coverage selected

– if for any reason the original manufacturer’s warranty is modified, voided, or does not transfer to a new owner, beginning thirty-one (31) days following the purchase date of the vehicle

If the Plan is cancelled by the Administrator, then they will issue the dealership a prorated refund for the cost of the contract. This will reflect the greater of the days in force or the mileage elapsed based on the term of the contract, less a cancellation fee of fifty dollars ($50), plus applicable taxes. Elapsed time and mileage shall be measured from the contract purchase date and the odometer reading on the vehicle on the contract purchase date. The Administrator will reimburse the Dealer for the prorated Net Dealer Cost due.

PAYMENT

All refunds will be made directly to the selling Dealer.

CALCULATION OF CANCELLATION REFUNDS

The following information is required to obtain a cancellation quote.

– Plan number

– Plan holder’s name

– Date of cancellation

– Kilometers at the time of cancellation

– Reason for cancellation

– Customer signature

DO NOT DEDUCT CANCELLATIONS FROM REMITTANCES.

LOYALTY TRANSFER CREDIT

The Loyalty Transfer Credit applies only to NON-CANCELLABLE Plans.

The Loyalty Transfer Credit is a credit applied to the purchase of a new Plan when the customer returns to the selling Dealer to trade in a vehicle with a NON-CANCELLABLE Plan. The customer must purchase the new Plan at the time of trade from the original selling dealer.

The Dealer must contact the Administrator (1-866-481-1327) for the Loyalty Transfer Credit amount. To have the credit applied to a new Plan, the Dealer must submit:

– A copy of the original Plan

– A copy of the new Plan

– A copy of the Loyalty Transfer Credit quote issued by the Administrator

– A cancellation from signed by the plan holder for the original Plan

The credit will be applied to the cost of the new Plan. If there is a difference in the cost, the difference must be remitted to the Administrator. If the new Plan cost is less than the credit, no refund will be issued.

MECHANICAL BREAKDOWN CLAIMS

ALL CLAIMS MUST BE SUBMITTED FOR PREAUTHORIZATION PRIOR TO THE COMMENCEMENT OF ANY REPAIR OF THE VEHICLE.

The maximum that will be paid for any claim will be the amount approved by us. In the event, payment has not been received for the Plan, the Plan will be adjudicated to the terms of the contract as entered in the system. PLEASE NOTE– Payment to the repair facility will not be made until the contract is paid in full. In the event of a breakdown, Plan Holders should return to their selling Dealer. If this is not possible, take the vehicle to any licensed repair facility.

If a breakdown occurs outside of the Claims Department hours, the repair facility may proceed with the repairs without prior authorization. However, the Plan Holder or repair facility MUST call Claims during the next business day. Failure to call in and report the claim on the next business day may result in non-payment. Unapproved mail-in claims may be denied.

COVERAGE VERIFICATION

At the time a Plan Holder comes to your Dealership to report a mechanical problem that may be covered under the terms of the Plan, follow these procedures;

– Secure a copy of the Plan and note the Plan number, or the Plan Holder’s complete name and address, VIN number and the name of the selling Dealer

– Verify time and kilometer limits to ensure that the Plan is still in force, and that the vehicle in for repairs is the one covered by the Plan. If the customer does not have access to this information from their contract, please call customer service at 1-866-481-1327

– If requested by the Administrator, confirm that the required maintenance has been performed by reviewing the maintenance records or receipts provided by the Plan Holder

– Advise the Plan Holder that your collection of the above data and evaluation of the cause of the mechanical failure does not necessarily mean the claim will be paid/covered by the Plan. Such determinations are made by our qualified, trained claims adjusters

CLAIMS & REPORTING

Upon verifying that the Plan is in effect and the failed component is covered:

– Assess the complaint, cause, cure including the cost to repair, and all applicable part numbers

– Call us to initiate a new claim at 1-866-481-1327 Monday-Friday 8am-8pm ET and Saturday 9am-1pm ET.  Claims may also be initiated and completed online (See Online Claims section below)

– Report the Plan Number, complete Name and Address of the Plan Holder, and name of the selling Dealer, PLUS the complaint, cause, cure and cost of the repair

The authorization amount is the maximum we will pay on the claim when submitted; any changes in repair amounts must receive additional authorization. If the authorized amount should exceed the actual repair cost, the lesser of the two will be paid.

Our claims adjuster will verify coverage and either;

– Authorize the claim, issuing an Authorization Number (which must be entered on all copies of the Repair Order)

– Request further evaluation, tear-down or outside inspection

– Decline coverage and provide reason for denial

VEHICLE INSPECTION

We reserve the right to inspect any vehicle at the time of repair. Should we request an outside inspection;

– Immediately stop repairs being performed. Should further teardown be necessary, discuss with our adjuster, and obtain authorization from the Plan Holder to perform enough teardown to verify failed parts.

– Save all components/parts that need to be reviewed, including fluids and filters. If items are to be machined, they must be available for inspection prior to sending to machine shop.

We will make arrangements for the inspection. If the Inspector does not visit with 48 hours, call 866-481-1327. Upon completion of the inspection, our claims adjuster will issue a final disposition.

SUBMITTING AN ONLINE CLAIM

1. Go to “CLAIMS” and select “START CLAIM” from the drop-down menu.

2. Enter the XTENDED POWERSPORT Plan number and VIN to retrieve the vehicle and Plan information.

3. Enter the required information.

4. Next under payment, click the “ + ADD PROFILE” and select your preferred method of payment, Credit Card, Cheque or Electronic Payment.

5. Next complete the “JOBS” information. Each “JOB” is a separate unrelated repair that was completed at the same time as the repair work.

NOTE- Each submitted Job will have a separate authorization status. Once the Jobs have been reviewed, you will receive an email which will outline the status of all the Jobs submitted.

6. Review the submitted payment information, and ensure all taxability and taxes are correct. NOTE- The deductible will be pre-selected based on what the plan holder has purchased:

7. You then can attach any required documents such as: Repair Orders, Maintenance Records, Photos, Rental Invoices or Towing Bills.

8. Review the summary information and click “SUBMIT CLAIM”. When your claim has been submitted, the following message will appear:

9. Once the claim has been reviewed you will receive an e-mail informing you of the outcome. You may also go to “CLAIMS” and select “MY CLAIMS” to review the status.

– Authorized – Initial claim has been reviewed preauthorization given. Repair work can begin

– Closed – Claim closed, no longer under review

– Deleted – Claim has been voided

– Denied – Claim has been denied

– Open – Claim currently under review

– Paid – Claim has payment issued

– Pending Contract Funding – Claim processing on hold waiting for contract payment to be received

– Processing Payment Request – Final claim payment in process

– Unsubmitted – Claim saved by dealer for completion at a later date.

10. You must wait until the claim is Authorized BEFORE starting any repair. When Authorization is complete you will have the ability to “Request payment”.

NOTE- Clicking on the icon to the right-hand side of the claim will only open a locked view of the claim document, no changes can be made accept attaching any required Work Order documents. 

11. Once your claim is Authorized and all required documents have been attached you can then click “REQUEST PAYMENT” and once processed, payment will be issued.

SUBMITTING FOLLOW-UP CLAIM INFORMATION

For claims given an Authorization Number, with repair cost agreed upon;

– Write the Authorization Number, Plan Number and authorized amount on the Repair Order signed by the Plan Holder.

– Attach copies of all applicable invoices to the Repair Order, including receipts for Sublet, Vehicle Rentals and/or Towing.

– Send copy of any maintenance receipts, if requested.

– Collect the applicable deductible plus any applicable taxes, per repair visit, shown on the registration page from the Plan Holder, as well as any outstanding repair amounts not approved by the Administrator.

If not previously submitted online, then submit all the above documents within 45 days of completion of service.

By email: leisure@cornerstoneunited.com

By fax: 866-481-1327

CLAIM PAYMENT

Upon receipt of the repair order, sublet invoices (if any) and any other required documentation, claim payment will be made as follows;

– Will be issued as a cheque mailed directly to the servicer. If credit card payment is required, please contact the Administrator directly.

– Your approved full labour rate as per your Dealer Agreement, based on industry and manufacturer standard labour codes and times, and MSRP for parts will be paid. Please provide a comprehensive description of all work performed.

– Sublet work may be reimbursed at actual cost plus 10%. A copy of the sublet invoice is required to be submitted with claim.

GENERAL PROCEDURE MANUAL

GENERAL ELIGIBILITY

– Unit must have had an original full factory parts & labor warranty that meets or exceed the minimum original factory warranty guidelines to be eligible for coverage (unit does not have to be under warranty currently to qualify for used terms)

– Qualifying Commercial Use vehicles are eligible when surcharge is purchased

– Electric/Hybrid vehicles are eligible when surcharge is purchased

– All covered components must be functioning and in proper working order at the time of Plan sale. PRE-EXISTING CONDITIONS ARE NOT COVERED. Dealer must repair any pre-existing condition prior to issuing the Plan

– All New Terms are above factory warranty. The unit must have at least 30 days of original full factory warranty remaining to qualify for new terms

– On Road Motorcycles current +13 previous model years (older unit surcharge available for limited terms)

– Off Road Motorcycles, ATV, UTV, Scooters, Snowmobiles and PWC current +6 previous model years (older unit surcharge available for limited terms)

GENERAL INELIGIBILITY

– If the Vehicle is or was used for any form of competitive driving or racing, or the vehicle had been declared a total loss, salvaged or junk vehicle

– If the Vehicle is operated for Commercial Use (unless the Commercial Usage surcharge is purchased and selected under the “Mandatory Surcharges” section of the Registration page of the Contract)

– If the vehicle is used to plow snow, whether the snow plow blade is attached to the vehicle or not (unless the required Snow Plow surcharge was purchased and selected under the “Mandatory Surcharges” section of the Registration page of the contract)

– Diesel units (except UTV)

– Only listed manufacturers are eligible for On-Road Motorcycles

– Units with less than 12 months original manufacturer’s warranty

– Scooter

– Units with less than 1 month original manufacturer’s warranty

– All other products

– Units with less than 6 months original manufacturer’s warranty

OPTIONAL PACKAGES AND SURCHARGES

MANDATORY SURCHARGES

HEATING AND AIR CONDITIONING (HVAC):

Coverage for vehicles equipped with an original equipment or an aftermarket heating, ventilation and air conditioning (HVAC) system.

POST-SALE:

Coverage for used vehicles is only available on the vehicle purchase date unless the post-sale surcharge is purchased. For post-sale contracts, claims will not be considered during the first thirty (30) days from the contract purchase date.

POWERTRAIN PERFORMANCE MODIFICATIONS:

Coverage is provided for vehicles that have certain modifications that are not recommended by the approved vehicle manufacturer. The modifications covered by this surcharge are limited to:

– Performance Tuners / Chips

– Engine Enhancements to include pistons, crankshaft, bearings, connecting rods, lifters, camshafts and pulleys

– Fuel Management Systems

– Aftermarket Turbocharger / Supercharger (housing and internal components)

– Exhaust Header / Manifold and Muffler

– Intake Manifold

– Air Intake Tube / Pipe(s)

– Throttle Body

– PVT / CVT Drive / Driven Clutches (excluding wear parts)

– Trike Kit (excluding body parts / components)

– CV Drive Axles

The Powertrain Performance Modifications surcharge does not provide coverage for modified components unless those components are covered under the terms and conditions of the contract.

For an approved vehicle to be eligible under the Powertrain Performance Modifications surcharge, all modifications must be performed by the selling dealer or a licensed repair facility. The Powertrain Performance Modifications surcharge must be purchased on the contract purchase date.

SNOW PLOW:

Coverage for Vehicles equipped with a snow plow or snow plow attachments used for plowing. The snow plow and its associated attachments are not covered.

SUSPENSION / TIRE MODIFICATION:

Coverage for vehicles with modifications made to the approved vehicle’s suspension system and / or the replacement of factory installed tires with oversized tires that are in excess of two (2) inches from the original manufacturer’s specifications. Coverage is provided for vehicles that have a lifted body / suspension up to a maximum of ten (10) inches, and / or has tires up to thirty-six (36) inches in diameter, aftermarket suspension control arms, sway / stabilizer bars and end links, springs, shocks; extended swing arms; roll cage. Add-on lift kit parts and components such as spacers and portal units are NOT covered by this Contract.

All modifications covered under the Suspension / Tire Modification surcharge must be made by the selling dealer or a licensed repair facility. The Suspension / Tire Modification surcharge must be purchased on the contract purchase date.

TURBO / SUPERCHARGER:

Coverage for Vehicles equipped with an original equipment or an aftermarket Turbocharger or Supercharger.

COMMERCIAL USAGE:

Coverage for Commercial Use Vehicles. Emergency Roadside Assistance Benefits are not available on any Commercial Use Vehicles.

ELECTRIC / HYBRID VEHICLE:

Coverage is provided for the propulsion battery. The propulsion battery pack has suffered a Mechanical Breakdown only with it retains less than 70% of its original charge-holding capacity. The propulsion battery pack may be repaired, replaced with a rebuilt unit, replaced with aftermarket unit, or replaced with a new unit at the sole discretion of the Administrator.

OPTIONAL SURCHARGES

USED VEHICLE $0.00 DEDUCTIBLE BUY DOWN:

Reduces the deductible of a used vehicle contract down to zero ($0).

ELECTRONIC ACCESSORIES PACKAGE:

Coverage for the following components is provided (factory or dealer / licensed repair facility installed only):

– Radio / Stereo System (speakers and headsets excluded)

– Bluetooth Transmitter / Receiver

– GPS Navigation System

– Cameras

– Display Monitors

– Communication Devices

– Spot Lights, Accent Lights and Lightbars (excluding bulbs)

– Electric Winches

– Electric Coolers

The Electronic Accessories Package option must be purchased on the contract purchase date.

TRAILER PACKAGE:

The following components of a trailer carrying Approved Vehicle will also be covered:

1. Brake Components: master cylinder, hydraulic brake actuator and backing plates

2. Frame Components: axle(s), brackets, bunks, couplers, fenders, hubs, roller cradles, spring hangers, welds and winch stands

3. Suspension Components: springs

PLAN START DATE

New:

Term starts on after the manufacturer warranty expires. To qualify for new rates, unit must have at least 30 days of original full factory warranty remaining.

Used:

Term starts on the Plan purchase date or delivery date, whichever is later and the kilometres on the odometer at the time of sale.

Post-Sale:

Term starts on the Plan purchase date and the kilometres on the odometer at the Plan time of sale.

LIMITS OF LIABILITY

Aggregate Amount – vehicle purchase price

Per Claim – retail value at the time of breakdown

Parts and labour expenses covered under this warranty shall be limited to the manufacturer suggested retail price for parts and labour allowances as approved by matrix and the administrator.

DEDUCTIBLES

New vehicles– $0

Used vehicles– $50 (unless used vehicle $0 deductible buy down is purchased)

ADDITIONAL PLAN BENEFITS

RENTAL

In the event of a covered mechanical breakdown, we will reimburse for actual expenses incurred for substitute transportation at a maximum daily rental rate of twenty dollars ($20), not to exceed a total of six (6) days. One (1) day’s rental shall be allowed for each eight (8) hours, or portion thereof, of labour hours required as listed in the applicable rate repair manual.

DEALER PICK-UP

In the event of a covered mechanical breakdown, we will reimburse for reasonable pick-up charges, not to exceed fifty dollars ($50), which are incurred to have the vehicle picked up and taken to a repair facility.

EMERGENCY ROADSIDE ASSISTANCE (On-Road Motorcycles and Scooters only):

24-Hour Emergency Roadside Assistance up to one hundred dollars ($100.00) per occurrence with a limit of five (5) occurrences for the following services:

– Towing Assistance

– Towing Assistance

– Fuel, Oil, Fluid or Water Delivery Service

– Lock-Out Assistance

– Battery Service

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XTENDED GOLF CART

GENERAL ELIGIBILITY

Unit must have had an original manufacturer’s full factory parts & labor warranty that meets or exceed the minimum original factory warranty guidelines to be eligible for coverage (unit does not have to be under warranty currently to qualify for used terms)

Qualifying Commercial Use units are eligible when surcharge is purchased

Electric/Hybrid units are eligible when surcharge is purchased

All covered components must be functioning and in proper working order at the time of Plan sale. PRE-EXISTING CONDITIONS ARE NOT COVERED. Dealer must repair any pre-existing condition prior to issuing the Plan

All New Terms are above factory warranty. The unit must have at least 30 days of original manufacturer’s full factory warranty remaining to qualify for new terms

Current +6 previous model years (older unit surcharge applies on units that are +5 model years)

GENERAL INELIGIBILITY

If the unit is or was used for any form of competitive driving or racing, or the vehicle had been declared a total loss, salvaged or junk vehicle

If the unit is operated for Commercial Use (unless the Commercial Usage surcharge is purchased and selected under the “Mandatory Surcharges” section of the Registration page of the Contract)

If the unit is used to plow snow, whether the snow plow blade is attached to the unit or not, unless the required Snow Plow surcharge was purchased and selected under the “Mandatory Surcharges” section of the Registration page of the contract

Units that are part of a GOLF COURSE FLEETS or GOLF COURSE FLEET USE

Units with less than 6 months original manufacturer’s warranty

OPTIONAL PACKAGES AND SURCHARGES

MANDATORY SURCHARGES

POST-SALE:

Coverage for used units is only available on the unit purchase date unless the post-sale surcharge is purchased. For post-sale contracts, claims will not be considered during the first thirty (30) days from the contract purchase date.

POWERTRAIN PERFORMANCE MODIFICATIONS:

Coverage is provided for units that have certain modifications that are not recommended by the approved vehicle manufacturer. The modifications covered by this surcharge are limited to:

Performance Tuners / Chips

Engine Enhancements to include pistons, crankshaft, bearings, connecting rods, lifters, camshafts and pulleys

Fuel Management Systems

Aftermarket Turbocharger / Supercharger (housing and internal components)

Exhaust Header / Manifold and Muffler

Intake Manifold

Air Intake Tube / Pipe(s)

Throttle Body

PVT / CVT Drive / Driven Clutches (excluding wear parts)

Trike Kit (excluding body parts / components)

CV Drive Axles

The Powertrain Performance Modifications surcharge does not provide coverage for modified components unless those components are covered under the terms and conditions of this Contract.

For an approved unit to be eligible under the Powertrain Performance Modifications surcharge, all modifications must be performed by the selling dealer or a licensed repair facility. The Powertrain Performance Modifications surcharge must be purchased on the contract purchase date.

SNOW PLOW:

Coverage for units equipped with a Snow Plow or Snow Plow attachments used for plowing. The snow plow and its associated attachments are NOT covered.

SUSPENSION / TIRE MODIFICATION:

Coverage for units with modifications made to the approved units suspension system and / or the replacement of factory installed tires with oversized tires that are in excess of two (2) inches from the original manufacturer’s specifications. Coverage is provided for units that have a lifted body / suspension up to a maximum of ten (10) inches, and / or has tires up to thirty-six (36) inches in diameter. Coverage is also available for units with aftermarket suspension control arms, sway / stabilizer bars and end links, springs, shocks; extended swing arms; roll cage. Add-on lift kit parts and components such as spacers and portal units are NOT covered by this Contract.

All modifications covered under the Suspension / Tire Modification surcharge must be made by the selling dealer or a licensed repair facility. The Suspension / Tire Modification surcharge must be purchased on the contract purchase date.

TURBO / SUPERCHARGER:

Coverage for units equipped with an original equipment or an aftermarket Turbocharger or Supercharger.

COMMERCIAL USAGE:

Coverage for Commercial Use units. Emergency Roadside Assistance Benefits are NOT available on any Commercial Use units. COMMERCIAL USE DOES NOT INCLUDE GOLF COURSE FLEETS OR GOLF COURSE FLEET USE.

ELECTRIC / HYBRID VEHICLE:

Coverage is provided for the propulsion battery. The propulsion battery pack has suffered a Mechanical Breakdown only with it retains less than 70% of its original charge-holding capacity. The propulsion battery pack may be repaired, replaced with a rebuilt unit, replaced with aftermarket unit, or replaced with a new unit at the sole discretion of the Administrator.

OPTIONAL SURCHARGES

USED VEHICLE $0.00 DEDUCTIBLE BUY DOWN:

Reduces the deductible of a used vehicle contract down to zero ($0).

ELECTRONIC ACCESSORIES PACKAGE:

Coverage for the following components is provided (factory or dealer / licensed repair facility installed only):

Radio / Stereo System (speakers and headsets excluded)

Bluetooth Transmitter / Receiver

GPS Navigation System

Cameras

Display Monitors

Communication Devices

Spot Lights, Accent Lights and Lightbars (excluding bulbs)

Electric Winches

Electric Coolers

The Electronic Accessories Package option must be purchased on the Contract Purchase Date.

TRAILER PACKAGE:

The following components of a trailer carrying Approved Vehicle will also be covered:

Brake Components: master cylinder, hydraulic brake actuator and backing plates

Frame Components: axle(s), brackets, bunks, couplers, fenders, hubs, roller cradles, spring hangers, welds and winch stands

Suspension Components: springs

PLAN START DATE

New:

Term start after the manufacturer’s full warranty expires. To qualify for new rates, unit must have at least 30 days of original full factory warranty remaining.

Used:

Term starts on the Plan purchase date or delivery date, whichever is later and the kilometres on the odometer at the time of sale.

Post-Sale:

Term starts on the Plan purchase date and current kilometres on the odometer at the Plan time of sale.

LIMITS OF LIABILITY

Aggregate Amount- Original vehicle purchase price

Per Claim- Value at the time of breakdown

Parts and labour expenses covered under this warranty shall be limited to the manufacturer suggested retail price for parts and labour allowances as approved by the Administrator.

DEDUCTIBLES

New vehicles– $0

Used vehicles– $50 (unless used vehicle $0 deductible buy down is purchased)

ADDITIONAL PLAN BENEFITS

PICK UP (non-commercial vehicles only):

Reimbursement up to one hundred dollars ($100) per occurrence with a limit of five (5) occurrences in the event of a covered repair.